RETURN POLICY
RETURN POLICY
Need to return an item? Please review the below requirements
In the event that a product must be returned, please keep all packaging material and corresponding documentation. All returns must be pre-approved by a Regan Technologies Federal by emailing federal.gov@regantech.com. Upon approval of the return, Regan Technologies Federal representative will assign a Return Merchandise Authorization (RMA) number. To expedite the assignment of the RMA number, please be prepared to furnish the following information when calling:
Upon receipt of the RMA number, the product(s) must be promptly returned to Regan Technologies Federal no later than fourteen (14) days after receiving the shipping instructions for the return. The RMA number must be included with and displayed prominently on the shipping label of the return. Returns will not be accepted without an authorized Regan Technologies Federal RMA number. Do not write the RMA number on the outside of the manufacturer’s boxes.
- Most products carry a manufacturer’s warranty, please check the manufacturers website or documentation for specific information
- Request for a return must be made within 30 days of the date the product was received at the ship to location listed on the purchase order
- Return request is subject to vendor/manufacturer return approval
- Return may be subject to a minimum 15% restocking fee
- Product must be in current manufacturer catalog, not discontinued
- Products must be complete, new and unused, without any factory seals broken, and must include original packaging materials, manuals, unmarked warranty cards and any accessories and other materials provided by the manufacturer
- Original manufacturer’s boxes and packaging materials must be free of markings
- Returned products should be properly insured and shipped via reliable and traceable carrier
- Regan Technologies Federal is not responsible for any products for which it has not acknowledged receipt
- CODs will not be accepted
- Regan Technologies Federal is not responsible for shipping and handling charges on returns
- Request to terminate for credit extended warranties, warranty uplifts, support or maintenance is subject to vendor/manufacturer and/or Regan Technologies Federal approval
In the event that a product must be returned, please keep all packaging material and corresponding documentation. All returns must be pre-approved by a Regan Technologies Federal by emailing federal.gov@regantech.com. Upon approval of the return, Regan Technologies Federal representative will assign a Return Merchandise Authorization (RMA) number. To expedite the assignment of the RMA number, please be prepared to furnish the following information when calling:
- Customer name
- Purchase Order number or Order number
- Serial number(s)
- Part number(s)
- Product description
- Brief explanation of the reason for return
- Verification of product condition
Upon receipt of the RMA number, the product(s) must be promptly returned to Regan Technologies Federal no later than fourteen (14) days after receiving the shipping instructions for the return. The RMA number must be included with and displayed prominently on the shipping label of the return. Returns will not be accepted without an authorized Regan Technologies Federal RMA number. Do not write the RMA number on the outside of the manufacturer’s boxes.
